Refund Policy
We strive to provide the most reliable travel insurance for visa applications. Here is how we handle refunds.
1. The "Once Issued" Rule
Our service involves real‑time interaction with insurance providers to generate your verifiable policy. We pay immediate fees to these systems to secure your certificate. Therefore, we cannot offer refunds for "change of mind" once the policy has been generated and delivered to your email.
2. 100% Technical Error Guarantee
If our system makes a mistake or there is a technical failure, we take full responsibility. This includes:
- Wrong dates, coverage amounts, or policyholder name due to a system glitch.
- Failure to deliver the PDF certificate within 1 hour.
- Certificate that cannot be verified on the insurance provider’s website at the time of delivery.
In these cases, we will either re‑issue the corrected document immediately or provide a full 100% refund upon your request.
We are not responsible for mistakes made during form entry (e.g., misspelled names, incorrect passport numbers, or wrong email addresses). Please double‑check your data before paying.
3. Visa Rejection Policy
Our travel insurance certificates are embassy‑approved. However, if your visa is rejected solely and specifically because of the insurance document provided by us, we will refund your $5 service fee.
To qualify for this refund, you must send us a clear scan or photo of the official rejection letter from the embassy, specifically highlighting the section where the insurance documentation was cited as the reason for denial.
4. Refund Process
To request a refund, please contact us via email at support@cheapdummytravelinsurance.com. Include your order number and any supporting evidence (e.g., rejection letter or screenshot of a technical error).
Approved refunds are processed back to your original payment method (Pesapal / Card / PayPal) within 3 to 5 business days.
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