We strive to provide the most reliable visa documentation. Here is how we handle refunds to ensure a fair experience for all travelers.
Our service involves real-time interaction with Global Distribution Systems (GDS) and insurance providers. We pay immediate fees to these systems to secure your PNR or Policy ID. Therefore, we cannot offer refunds for "change of mind" once the documents have been generated and delivered to your email.
If our system makes a mistake or there is a technical failure, we take full responsibility. This includes:
In these cases, we will either re-issue the corrected document immediately or provide a full 100% refund upon your request.
Our documents are embassy-approved. However, if your visa is rejected solely and specifically because of the flight or hotel reservation provided by us, we will refund your $5 service fee.
To qualify for this refund, you must send us a clear scan or photo of the official rejection letter from the embassy, specifically highlighting the section where the documentation was cited as the reason for denial.
To request a refund, please contact us via email at support@cheapdummytravelinsurance.com. Include your order number and any supporting evidence (like the rejection letter or a screenshot of a technical error).
Approved refunds are processed back to your original payment method (Pesapal/Card/PayPal) within 3 to 5 business days.